Balance the Fund with ‘Customer Conversations’
Albuquerque Uses Customer Outreach to Gain Deeper Insights into Infrastructure Needs, Conservation and Rate Increases By Frank Roth & Carol…
Affordability
Affordability Programs for Water Utilities
Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by…
Kim Colson: 2016 Water Finance & Management Award Winner
The Managerial Maestro Behind North Carolina’s Innovative Water Financing Model By Andrew Farr Kim Colson doesn’t ask for attention and…
Utility leaders, finance professionals connect at second annual Water Finance Conference
The 2016 Water Finance Conference has announced the agenda for its second annual event being held Aug. 30-31 at the Denver Athletic Club in downtown Denver, Colorado.
The Low Income Water Affordability Challenge…An Issue that Impacts All Utilities
By Adam Krantz & Nathan Gardner-Andrews All of us in the water sector have reacted with a combination of horror, deep…
Is a Customer Assistance Program Right for Your Utility?
Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.