CAPs
Rates and Affordability: A Ratings Agency Perspective
By Erin Boeke Burke What Does “Affordable” Mean? There are a wide range of opinions on what it means for…
NACWA, AMWA among supporters of new water affordability legislation
The National Association of Clean Water Agencies (NACWA) and the Association of Metropolitan Water Agencies (AMWA) have extended support for new…
Is a Customer Assistance Program Right for Your Utility?
Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.