customer assistance programs
AMWA, NACWA requesting $1 billion for federal low-income assistance program
Two prominent water industry associations representing public utility systems are urging the federal government to fund the Low-Income Household Water…
NACWA says funding for federal affordability program “nowhere near” needed levels
Last week the House of Representatives Energy and Commerce Committee marked up its contribution to the next COVID-19 relief bill…
Water associations react to EPA’s affordability guidance update
The American Water Works Association (AWWA), the National Association of Clean Water Agencies (NACWA), and the Water Environment Federation (WEF)…
Austin Water selects WaterSmart for customer engagement program
Austin Water has selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile customer portal. The program…
Rates and Affordability: A Ratings Agency Perspective
By Erin Boeke Burke What Does “Affordable” Mean? There are a wide range of opinions on what it means for…
Affordability Programs for Water Utilities
Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by…
Is a Customer Assistance Program Right for Your Utility?
Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.